Item Support Policy

This Item Support Policy describes what support is included with your purchase of an item from Intermatics Software Services, and what is not. By purchasing an item, you agree to be bound by this policy.

1. What Item Support Includes

Item support includes assistance with:

• Bug Fixes: Help with reported bugs and issues to ensure the item works as described in the product description.
• Product Updates: Providing updates to ensure the item works with the latest versions of software, browsers, or platforms listed in the items description.
• General Questions: Answering questions about the functionality of the item and how to use it as intended.
• 3rd Party Assets: Guidance on how to use any third-party assets included with the item.

2. What Item Support Does Not Include

Item support does not include:

• Customization Services: Changes to the items design or functionality beyond what was originally offered.
• Installation Services: Assistance with installing the item beyond what is covered in the Terms and Conditions.
• Support for External Services: Issues related to third-party services, including hosting, servers, or any other external services.
• Support for Modified Items: Issues that arise from modifications to the original item.

3. Support Period

Support is provided for the duration of the support period you purchased. This period typically lasts for 6 months from the date of purchase, but can be extended by purchasing additional support.

4. Renewing Support

You may renew your support coverage at any time before the original support period ends. Renewing extends your support period for an additional 6 months from the date of renewal. The cost of renewing support is typically lower than the original purchase price.

5. What Happens When Support Expires?

When your support expires, you will no longer have access to item support, including updates and bug fixes. You may still use the item as permitted under the terms of the license you purchased, but without support.

6. Getting Support

To access support, please contact us via the support channels provided in your purchase confirmation email or visit the support section of our website.

Our support team will make every effort to respond to your inquiries within 1-2 business days.

7. Fair Use Policy

Support is provided for one purchase of an item and is limited to reasonable use. We reserve the right to refuse support requests that are excessive or abusive.

8. Changes to This Policy

We may update this Item Support Policy from time to time. Any changes will be posted on this page, and your continued use of the item after any changes constitutes your acceptance of the new policy.

9. Contact Information

If you have any questions about this Item Support Policy, please contact us at:

Email: info@intermaticsng.com